Peachtree Corners IT questions, answered
What owners, office managers and branch leads in Peachtree Corners most often ask before they hire an IT provider.
What does managed IT include?
A standing arrangement in which one company supports your people and maintains the devices, network, user accounts, security tools and backups, all for a flat monthly charge. The fee buys upkeep, not individual repairs.
Where in west Gwinnett do you work?
Every part of Peachtree Corners, including Technology Parkway and Tech Park, The Forum, Town Center, Spalding Drive and the Holcomb Bridge and Peachtree Parkway corridors, plus nearby Norcross, Duluth and Dunwoody.
How quickly do you respond?
If you contact us as a prospect, a senior engineer gets back to you within one business day. Clients get priority-based response times set out in their agreement, and remote fixes handle most tickets.
How is the fee calculated?
We count users and devices and look at which services you need. The review ends with a flat monthly figure on paper. One-off projects, a suite move for example, carry their own quote.
Are we locked into a long contract?
You'll see and discuss every term before signing anything. We want clients to stay because the support earns it, not because leaving is hard.
We have an IT person at head office. Can you still help?
Yes. We often act as the local team for branch offices, following corporate standards while handling devices, the network and on-site needs in Peachtree Corners.
Our agency handles client financial data. What should we have in place?
At minimum: MFA on every account, email filtering, endpoint detection, encrypted laptops, tested backups and a written rule for verifying payment changes by phone. We help you put those in place and document them.
We're moving to a new suite. When should we call you?
Ideally two to three months before the move. Internet circuits can take weeks to install, and cabling and Wi-Fi are easier to plan before the furniture arrives.
Suppose ransomware gets in. Then what?
Infected machines come off the network first. Next we work out what the attacker reached, rebuild from immutable backups and guide you through calls to the insurer, bank or clients. Solid prevention and drilled restores shrink that day a lot.
Do we still need a server?
Often not. Many offices can move files and email into Microsoft 365 and retire the server. Some business software still needs one, local or hosted. We check each application and recommend what fits.
See where your IT stands before it costs you
An office IT review covers security, backups, Microsoft 365 and the network in your suite. Plan on roughly an hour of your time. The report we leave behind stays with you, hire us or not.